Dashboards

About

Dashboards provide key system activity insight to your company operations by drilling down and providing enhanced visualizations.

When a user logs into UtiliSphere they are presented with Dashboards, including the Operator and Locator charts. This allows administrators and users to visually see what is going on with tickets as a company, and as an individual.

Operator Dashboards

Operator Dashboards provide a look into the tickets that have been received today, and are open by ticket type. A look at the tickets that are open and due and the productivity of the user logged in and working tickets in irthnet.

Division Charts

Division Charts provide insight to how different divisions compare to each other. Compare the amount of tickets past due, the number of tickets per region, the average time to open, dispatch or locate and tickets that are past due.

These division charts use the Region functionality of UtiliSphere.

Create a Dashboard

1. On the dashboard, select the Add button on the far right.

Enter a name for the dashboard and choose if the dashboard should be visible on the home page by placing a check in the box. Next, select the chart you would like to add to the dashboard by using the drop down menu and add. You can choose up to four charts for your dashboard.

2. Use the arrows to position the charts the way you would like them to appear, or the trash can will delete a chart from the dashboard.

3. When done selecting charts and the layout, Press Save.

Export Dashboards

Dashboard data can be exported by deciding to export all dashboards in the view or a specific dashboard. Use the export drop down menu to choose how to export the data, then select Export.

Use Dashboards

Each dashboard has a Drill Down Option. By default it is selected to Next Level. Click on the dashboard image to drill down to the next level of the data being presented. In this example, regular (red) is selected.

The tickets being presented are the regular tickets by One Call Center received today. To return to the previous dashboard, select "Back to Top Level", and choose another ticket type to see the details of those tickets.

When choosing Ticket Summary to drill down to, selecting a ticket type will take you to Ticket Summary and view the tickets it is referencing in the dashboard.